Transform Practices. Change Lives.

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The Role
Are you a detail-oriented professional who thrives on solving challenges, building relationships, and driving results? As the AR & Payment Solutions Specialist, you’ll be at the forefront of our financial operations, balancing the art of client communication with the science of metrics, strategic follow-up processes, and accountability. This role provides the opportunity to lead a critical function within the company, ensuring seamless payment operations while preserving positive client relationships. If you enjoy leveraging data and tools to drive decisions and making a measurable impact, this is the role for you.

Who is FPC? 
The Most Comprehensive Healthpreneur Training & Mentorship Program in Existence. FPC is an ecosystem of health entrepreneurs and business mentors who have built and grown multiple 7-and 8-figure companies. Over the past 13 years, we’ve synthesized the most effective models, systems, and tools to help 900+ medical and wellness practices scale profitably. We have built two additional companies to serve the same client population.

● Vibility – Health technology, consumer health courses & fractional health coaching
● Aptogenix – Professional grade supplements

Our Mission
Empowering our Clients – through business training and personal growth mentoring – to become leading wellness entrepreneurs – who guide their communities toward optimal living.

Website – https://freedompracticecoaching.com/
Website – https://vibility.com/
Website – https://aptogenix.com/

Who Do We Serve?
● Independent, licensed medical professionals who lean toward a lifestyle/integrative/functional medicine approach
● Business owners who have already or are willing to move to a cash-based model

Role Outcome
● Ensures consistent, timely collections by managing all aspects of the AR process, resulting in steady cash flow and reduced outstanding balances.
● Provides exceptional client support by fostering clear, professional communication and maintaining positive relationships, even during escalations or challenging situations.
● Maintains precise financial records and metrics, ensuring the accuracy and reliability of reports used for internal decision-making.
● Proactively identifies and resolves payment issues, minimizing arrears and preventing escalation whenever possible.
● Collaborates effectively with internal teams, including Service and Legal, to manage escalations and streamline processes for greater organizational efficiency.
● Contributes to the company’s financial success by achieving AR targets and consistently improving collections performance.

Key Responsibilities

Accounts Receivable Management
● Manage a portfolio of client accounts, ensuring timely and accurate tracking of payments, balances, and outstanding amounts.
● Monitor and review automated payment failure reports, identifying accounts requiring follow-up or escalation.
● Regularly update and maintain client payment records, ensuring all data is accurate, complete, and aligned with internal reporting requirements.

Payment Follow-Up and Resolution
● Implement structured follow-up processes for failed payments, including email cadences and client outreach.
● Collaborate with the Service Team to address escalated payment issues, ensuring resolution in a timely and professional manner.
● Work directly with clients to resolve payment disputes, update billing information, or establish approved payment arrangements.

Client Communication and Support
● Serve as the primary point of contact for clients with payment-related inquiries, providing clear and professional communication.
● Handle requests for billing changes, end-of-contract payment plans, and other AR-related needs with accuracy and attention to detail.
● Maintain a client-focused approach, balancing payment recovery efforts with the importance of positive client relationships.

Reporting and Metrics
● Generate and analyze AR reports, highlighting trends, risks, and opportunities for improvement.
● Ensure key metrics, such as overdue balances, payment failures, and legal account statuses, are consistently tracked and reported to stakeholders.
● Support leadership with data-driven insights to enhance AR processes and decision-making.

Legal and Escalation Management
● Prepare accounts for legal escalation by following a standardized checklist, ensuring all documentation is accurate and complete.
● Coordinate with legal counsel to track the status of accounts in the legal process, facilitating communication between the attorney, CEO, and internal teams.
● Monitor accounts in the legal process, ensuring updates are communicated to affected internal departments and stakeholders.

Process Improvement and Compliance
● Identify opportunities to optimize AR workflows, including automation of routine tasks and standardization of manual processes.
● Ensure compliance with company policies, contractual obligations, and legal regulations in all AR activities.
● Actively contribute to the development and refinement of AR policies, procedures, and best practices.

Qualifications
● 2-4 years in accounts receivable, collections, or a related field, with demonstrated experience managing client accounts and resolving payment issues.
● Experience handling specialized AR needs such as deferred payments, multi-payment schedules, and legal escalations.
● Proficiency in payment processing systems and AR tracking tools in a high-volume environment.
● Proficient in Microsoft Excel, with the ability to manage advanced-level tasks and requests as needed.
● Strong analytical skills with the ability to interpret financial data and identify trends.
● Demonstrates the ability to assess situations quickly, develop solutions, and make sound decisions.
● Proactively identifies opportunities to optimize workflows and implement efficiencies.
● Strong attention to detail, ability to prioritize tasks, and meet deadlines in a fast-paced environment.
● Collaborates effectively with cross-functional teams and maintains clear, professional communication with clients.
● Skilled in balancing payment recovery efforts with maintaining positive client relationships.
● Demonstrated ability to manage sensitive client information with discretion and professionalism.

Compensation & Time Availability
● Remote, part-time position offering a competitive salary based on experience.
● $25.00 – $35.00/ HR DOE
● Opportunity for bonuses based on performance.
● Estimated 15-20 hours per week, with the occasional need for extended hours during peak periods or for critical deadlines.
● Flexible schedule requiring a 30-day advanced submission of proposed working hours within the typical Monday through Friday 9:00 AM to 5:00 PM range.
● Participation in weekly virtual meetings is required.

How To Apply
Send us an email to apply@freedompracticecoaching.com with the following:
● Subject line – Your Name – Applying for the AR & Payment Solutions Specialist position
● Attach your resume

If you send us an email with the above, we promise to reply! When we do, if you are being considered for the role we will reply with next steps.

The Role
Join our high-end health entrepreneur program, specifically designed to support independent medical practices (Functional, Integrative, DPC, Lifestyle focus) looking to build, grow or scale their cash-pay business. As a Business Coach at Freedom Practice Coaching, you will play a pivotal role in guiding these practices through expansive development phases in every area of their business, from strategic planning and financial management to sales, marketing, and operations. You will leverage your extensive business consulting experience to provide comprehensive, personalized support and coaching, enabling our clients to thrive and expand their impact in the health sector. Supported by our dedicated coaching staff and the executive team, you will have access to a wealth of knowledge, resources, and collaborative support, ensuring you can deliver the highest level of service to our clients. Your expertise and insights will help transform these practices into streamlined, efficient organizations that not only achieve their business goals but also contribute to the broader mission of revolutionizing health care.

Who is FPC? 
The Most Comprehensive Healthpreneur Training & Mentorship Program in Existence. FPC is an ecosystem of health entrepreneurs and business mentors who have built and grown multiple 7-and 8-figure companies. Over the past 13 years, we’ve synthesized the most effective models, systems, and tools to help 900+ medical and wellness practices scale profitably. We have built two additional companies to serve the same client population.

● Vibility – Health technology, consumer health courses & fractional health coaching
● Aptogenix – Professional grade supplements

Our Mission
Empowering our Clients – through business training and personal growth mentoring – to become leading wellness entrepreneurs – who guide their communities toward optimal living.

Website – https://freedompracticecoaching.com/
Website – https://vibility.com/
Website – https://aptogenix.com/

Who Do We Serve?
● Independent, licensed medical professionals who lean toward a lifestyle/integrative/functional medicine approach
● Business owners who have already or are willing to move to a cash-based model

Role Outcome
● Maintain client satisfaction NPS of 60
● Provide the capacity and expertise to allow us to grow all three of our client tiers to 400 clients under management by the end of 2026

In our ecosystem of companies, you’ll find a collaborative, growth-minded environment where your skills and ideas matter. If you’re driven to create change through innovative business coaching and consulting, we want to hear from you. Together, we can transform the broken sick-care system into one focused on true healing and personalized care for all. Join us to support brands that are paving the way for this change.

Empower functional medicine practitioners and improve patient outcomes by applying your talents here. To build a healthier world, start by building your career with us. Apply now to join our mission-driven team.

Core Responsibilities
● Provide tailored business and personal development coaching to high-value clients within the health practice sector, focusing on all areas of business operations including sales, marketing, hiring, management, operations, and finance.
● Conduct in-depth diagnostic assessments of client businesses to identify areas for improvement and provide actionable insights.
● Develop strategies and solutions that address specific business challenges faced by clients, particularly in scaling and optimizing their operations.
● Facilitate live events (4x/yr), virtual workshops, training sessions, and one-on-one coaching meetings to guide clients in implementing best practices and innovative business strategies.
● Develop curriculum on new topics for client review.
● Work closely with clients to develop and refine their financial management practices, enhancing profitability and financial health.
● Collaborate with clients to streamline their operational workflows, improving efficiency and effectiveness across their practices.
● Support clients in the development and execution of effective marketing and sales strategies to attract and retain patients.
● Assist with member’s key staff, fostering strong team dynamics and leadership development within client practices.
● Provide ongoing support and guidance to ensure clients achieve and maintain their growth objectives.
● Communicate in our digital community to offer asynchronous client coaching.

Requirements
● Strong background in small business consulting, with extensive experience in providing business advice and coaching.
● Proven track record of success in helping businesses grow and optimize their operations and financial performance.
● In-depth knowledge of the health practice industry, particularly cash-pay medicine, is highly desirable.
● Bachelor’s degree in Business, Management, or a related field; a Master’s degree in Business Administration or relevant field is a plus.
● Minimum of 5 years of experience in business consulting or coaching, with specific experience in health-related industries preferred.
● Exceptional analytical, problem-solving, and decision-making skills, with the ability to adapt to the unique needs of each client.
● Excellent communication and interpersonal skills, capable of motivating and leading clients towards success.
● Strong organizational and project management skills, with the ability to manage multiple client engagements simultaneously.

Compensation & Details
● Employment Type: Full-Time
● Location: Remote (U.S.-based preferred)
● Compensation: $120k+/year (based on experience and expertise)
● Reports To: VP of Business Coaching

How To Apply
Send us an email to apply@freedompracticecoaching.com with the following:
● Subject line – Your Name – Applying for the Business Coach position
● Attach your resume

If you send us an email with the above, we promise to reply! When we do, if you are being considered for the role we will reply with next steps.