Loy Anderson, MD, started her practice and FPC three years ago. Her dream was to be able to provide hope for healing through functional medicine. “I had no idea how to achieve my dream but believed FPC would be the how. And indeed, with the right plan and support, I have been able to build a practice that has changed hundreds of people’s lives, giving them hope when they had nowhere else to turn.”
Shared values is the glue that unites Loy’s astounding team at Thriven Functional Medicine. While Health Coaches, Melissa Pyette and Quincie Jones have been there the longest, each team member has a unique story as to how they became an essential part of the Thriven family. Jackie Lamb is the Office Manager and Medical Assistant; Callie Brown is Admin Assistant and Client Experience; Cali Salmond, is a Health Coach; Cari Kent does book keeping and the most recent addition, Anisha McClure, is a Physician Assistant. Building this team was a combination of recruitment and following the recommended FPC hiring process. “Loving people first is more important than specific training and degrees,” Loy says.
The team of seven work purposefully at ensuring they are always in alignment with their vision and mission. “We dedicate 30 minutes every morning and two hours on Thursdays for team training,” Loy said. “I can’t imagine doing things without those four hours a week, it’s the most valuable thing we do.”
Loy knew when she started her practice that she wanted it to be based on a foundation of faith. “I feel like everything that has happened is because I have asked God to be in charge.” A short devotional, gratitude, and intention setting is how Loy’s team kicks off each morning. This is followed by going over their DAP, schedule, and list of priorities. “FPC said to report my stats, so I reported my stats from the beginning even if they were zero and let me tell you, that was definitely motivating.”
Before the first anniversary of the practice Loy and her team had already taken their first retreat. “We spent an entire day together and developed our mission statement,” Loy said. “It was an amazing process.” With the guidance of FPC coaches, Luke and Angel, the second team retreat took place this past January and Loy combined fun activities into revisiting the mission statement. “We all shared our own stories, refined our mission, and added our purpose. Everyone was a part of it, and it was so powerful.”
After the FPC November Quarterly Loy made it an intentional focus to put her team first, and then the practice and clients. “It’s not always easy,” says Loy, “but when they are doing well and feel supported, they do the rest of the work.” The entire team is always there for one another through rough patches. “They have carried me through challenging times both personally and in my business.”
Despite the onset of a worldwide crisis, the team raised their goal in March to $60,000, the highest it’s ever been, and hit their mark. “I believe it’s because of the teamwork,” Loy said.
Personality assessments such as the Languages of Appreciation and COLORS (much like DISC) are incorporated into Loy’s processes. She uses this with the both the team and practice members as a tool to keep herself and everyone focused on their mission and purpose.
Loy believes that the best thing a practice owner can do is follow the FPC directions and clarify the purpose and mission. She advises to take the time and write this down as a team in order to fully understand it and be able to refer to it in times of difficulty.
“If you want to make the best team, make the best you,” Loy says. She admits that she had to work a lot on herself and her own personal development in order to create her great team. “I had to get to know my weaknesses and strengths. I had to allow myself to be vulnerable, authentic, and honest.” She is confident that if you are not in alignment with yourself and your values you will not be able to attract that kind of a team in return. “We struggle at times and we are not perfect, but we work through things and we grow together.”
So, are you ready for a success story of your own?
If you are, I have good news! We can get you results like this. It won’t be easy, nor will it happen overnight, but I’ve seen it happen so many times that I can tell you that it’s possible.
You’ve got to be hungry, driven, up for the work, listen more than you talk, complete more than complain, implement plans more than you announce them, and show up daily with a beginner’s mind.
If you’re ready, it’s time to get to work!
